Position Description:

The Web Project Coordinator assists the web project manager once an account has been awarded. Accomplishes Web project objectives by following web project management processes within client relationships, project scope; testing and delivering solutions.

Major Areas of Responsibility:

  • Answer emails as directed by PM
  • Answer/return phone calls from potential clients
  • Competitor Analysis/Site Review Pre-Kickoff
  • Kickoff Brief and email w/ next steps (organize, edit, send)
  • Gather any concept feedback/brief feedback, edit, and get approval
  • Sitemap document creation
  • Attend Meetings and Take Notes to transcribe
  • Content document creation (includes scraping current content and restructuring existing content)
  • Revisions to sitemap and content document
  • Meeting to present wireframes
  • Revisions to wireframes
  • Homepage revisions based on client feedback in Trello/Invision
  • Set up internal page design tasks
  • Internal page revisions based on client feedback in Trello/Invision
  • Meeting Agendas
  • Meeting Recaps
  • Gather and organize assets from the client (images, content, credentials, etc.)
  • Set up development sprints and tasks in Trello with help from PM
  • Upload images and content
  • Test link to client w/ testing document
  • Organize and manage client feedback in testing
  • Cross-browser and device testing
  • Bug documentation and review in Trello
  • Launch process set up (can include account set up, explanation of pricing, and guiding client in hosting decisions, etc.)
  • WordPress/CMS/System training for client
  • Bug/post-launch communication with the client and internal organization
  • Post mortem agenda and prep
  • PM meeting
  • Time/budget management for maintenance clients
  • Trello/Harvest set up
  • Miscellaneous tasks for clients (content updates, image updates, newsletter posting, exporting site analytics, bug troubleshooting, add WP users, reset passwords, explain why things are out of scope, emails explaining bugs/problems & options, phonecalls, etc.)
  • Plugin update planning, testing, and communication

Primary Objectives:

  • Internal Communications with PM through Internal Sweb processes.
  • Assist PM for all project coordination to make sure we have all work in line for the production team and deliverable met to clients.
  • Communicate with the Project Manager to ensure an efficient process and quality project.
  • Making sure the process is smooth for the client and design/dev team.
  • Translate leads to sales by gaining a thorough understanding of the lead’s needs and suggesting solutions that best meet those needs.
  • Provide efficient and friendly communication with all prospects in the pipeline.
  • Provide efficient and friendly communication with all clients.

Required Knowledge, Skills, and Abilities:

  • Bachelor’s Degree in Business, Marketing, Communications, or related field
  • In-depth understanding of Sweb Development services
  • Professional but friendly and fun demeanor
  • Experience in customer service
  • Web, Mobile, and Social Savvy
  • General understanding of the scope of website, social media, and website projects
  • Organization and planning skills
  • Work management and prioritizing skills
  • Verbal and written communication skills
  • Problem-solving ability
  • Attention to detail
  • Accuracy, Flexibility, Reliability, Teamwork

How To Apply

To apply, please send your resume to [email protected] and our team will review and reach out to schedule an interview.

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